While Entomogen takes care in preparing identification reports for clients, it does not warrant that the information provided will be free of errors or omissions or that it will be suitable for your purposes. Entomogen will not be responsible for the results of any actions taken by you or any other person on the basis of the information contained in the identification report or any opinions expressed in it.
All terms, conditions and warranties (including any warranty as to merchantable quality or fitness for purpose) implied by common law or statute ("implied warranties") as to the manner, quality and timing of the identification services are excluded unless the exclusion of any such implied warranties would contravene the law. Entomogen's liability to you for a breach of any conditions or implied warranties is limited at Entomogen's option either to re-perform the identification service or to refund the fees paid for the service.
Sometimes the specimen(s) sent may not be suitable for identification due to missing or damaged body parts. In such cases, we reserve the right to decline a request for identification. If the shipment is to be returned to the sender, we will deduct the return shipping cost from the pre-payment and refund the balance.